Fulfillment Policy

Fulfillment Policy

At Maiden Medicine, we are passionate in providing high-quality digital and physical offerings with clarity and integrity. Please review the following policies to understand how we handle fulfillment of purchases made through our site.

Refund Policy

Due to the nature of our offerings (which may include digital courses, services, and/or physical products), all sales are generally final. However, if you experience an issue with your order, please reach out to us at connect@maiden-medicine.com within 7 days of your purchase. We’ll review your request on a case-by-case basis and do our best to make it right.

Shipping & Delivery Policy

For any physical products:

  • We ship within the United States and Canada.

  • Orders are processed within 2–5 business days, and typical delivery timeframes range from 5–10 business days depending on location.

  • Tracking information will be provided once your order is shipped.

For digital products:

  • Access to courses, recordings, or digital materials will be delivered via email or login portal immediately or within 24 hours of purchase.

  • If you do not receive access within this window, please contact us.

Purchase Policy

All transactions are in USD.

Return Policy

We do not accept returns of physical products unless the item arrives damaged or defective. Please email connect@maiden-medicine.com with photos and a description of the issue within 7 days of delivery to initiate a return or replacement process.

Digital products are non-refundable and non-returnable once accessed or downloaded.

Cancellation Policy

Subscriptions or event registrations may be canceled 6 weeks before the scheduled start time for a full refund determined by Maiden Medicine, unless otherwise noted on the event page. After that window, cancellations will not be eligible for a refund.

If you have any questions about your order, reach out to us at:

Email: connect@maiden-medicine.com

Address: 999 8th St Sw Calgary, Alberta, Canada T3E 7V2

🔒 Secure Checkout, Always

Your safety is our priority. Our website is fully secured with HTTPS encryption, and all transactions are processed in compliance with PCI DSS (Payment Card Industry Data Security Standards). We use Stripe, a globally trusted payment processor, to ensure that your payment details are encrypted, secure, and never stored on our servers. Shop with confidence knowing your information is protected every step of the way.

💳 Payment Made Easy

We accept all major credit and debit cards to make your checkout experience smooth and seamless. Look for your preferred payment method below and enjoy a hassle-free purchase:

Visa | Mastercard | American Express | Discover